The uConnect infotainment system will often boot into a blank screen, becoming unresponsive to the touch, or reboot at random times. CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. The Uconnect® 12.0 NAV offers the option of an advanced, 12-inch touchscreen available on the 2021 Ram 1500. Otherwise you'll be left to deal with these problems: One of the main complaints about UConnect is how the system freezes up. There's A Fix For The Chrysler UConnect Rebooting Problem But It's Just A Band-Aid. Customers were told to call local dealerships who were just as clueless about the problem or what to do. A judge partially granted Chrysler’s motion to dismiss which means this case will continue in Kansas, but not as a nationwide class-action. A Uconnect lawsuit has been filed in Kansas. Stay connected with full-screen Navigation, music and hours of on-demand content. Mine made it less than 30,000 miles. Posts: 5,063. While there's no guarantee it affects all the listed model years, most years within a generation share the same parts, manufacturing processes, and problems. Please remove the USB stick to reset." The following process explains how I finally unBricked Uconnect 8.4, and successfully booted back into a functional Uconnect system. Door should stay open the entire time. Farmington, Outing. For years owners have had issues with the system booting up into a blank (black screen), flickering during use, becoming slow to respond to touch inputs, and randomly rebooting and forgetting all of the user presets. July 15, 2016 at 9:47 pm #1629287. With a black, unresponsive screen, owners are left without a way to control the radio, navigation, remote locking, climate control, and other important features. At this time the problem is believed to be responsible for as many as eight deaths which has sparked an investigation and class-action lawsuit. That led to a lot of dead batteries and frustrated owners. • So, due to the problems I have been having with my head unit in my 2015 Ram 1500; completely freezing, navigation being completely wrong, etc., I decided to update to the newest firmware from UConnect. They did not have any way of tracking them either. A UConnect class-action lawsuit was filed in Kansas in early 2018 after an owner’s defective UConnect system was replaced with, you guessed it, another defective UConnect system. This week, Fiat Chrysler Automobiles sent an over-the-air update to certain 2017 and 2018 Uconnect infotainment systems, which can be found on Dodge, Jeep, Ram, Fiat … Discussion Starter • #10 • May 11, 2015. DODGE. singing voice. We even have how-to's for fixing your Ram 1500's power window motor, installing an engine start/stop button, and resetting the check engine lights. Try a full capacitive discharge to reset (disconnect battery B+ terminal and ground it for 10 seconds). Do you have scan tool or … At this point I simply wanted to get my Uconnect system back to partially functional order until I could get my vehicle in for service. Each time it'd force owners to turn off their cars, restart, and just hope for a better outcome. That ... didn't go over well. On its own, the system will switch between input sources. • The case manager also told me that they are aware of the NAV issue on the units but they do not know which, how, or what. uConnect Freezes and Leaves a Blank Screen That Doesn't Work, Ram Generations Where This Problem Happens, More Information About The Affected Models, 1st Generation ProMaster City (2015–2020). The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Format to FAT32. It also means you can't use the "SOS" feture in an emergency. 2/13/18 4:40PM. It's not cheap if you're out of warranty. When [the screen goes blank] you lose all information on your radio, phone, navigation system very annoying. While the automaker pushed out updated to stop the endless rebooting and said they'd work on a longer-term fix. Please enable Cookies and reload the page. While Ram trucks aren't mentioned by name, you can tell me if any of this sounds familiar. You may want to pull the radio and check for anything that may be loose. Maybe you're concerned you will soon. G – hour and a half into it and it locked up at Unit 10 Embedded air card unit percent complete 1%, total percent complete 75%. Little or no information was made availabe to owners wondering what the hell was going on. Got a notification there was an update for my 2014. We can help you diagnose, and fix, your Ram 1500's stereo problems. Or turn off the car and pull the uConnect fuse. I have the same problem and the only fix is a new unit. This problem has been reported by owners of the following generations. And an over-the-air update just made things worse, destorying any shred of consumer confidence that was left. #uconnect @jeep #jeep pic.twitter.com/6vmuv5BNrl. • 8.4” Touch-Screen • Navigation-Ready, see your dealer for details • Hands-free/Bluetooth • Touchscreen Climate Controls • SiriusXM™ • Embedded Connectivity (US Market Only) Uconnect 8.4AN Key Features The endless reboots would continue even if the cars were off and the keys were nowhere nearby. The uConnect team acknowledged the update problem on Febraury 13th and tied it to issues with the ever-so-useless SiriusXM Travel Link feature. In February of 2018, FCA sent out an over-the-air software update that promptly caused thousands of units to endlessly reboot every 45 seconds or so. I tried to update my radio through the uconnect site almost a year ago via usb and it kept getting stuck and failing on the wireless air card step. Just got a failed download message. Major class action law firms use this data when researching cases. Eelpoutguy. Uconnect® Access; SiriusXM Guardian™ FOLLOW US. The lawsuit points to 3 Technical Service Bulletins (TSB) as evidence Chrysler has known about the defects since 2014. Uconnect said they are trying to get an OEM (New) one expedited and sent to the dealer. Read about all this, and so much more, here! Well being out of warranty, I don't feel like spending that money on a new one. Want to install satellite radio in your truck? Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. @UconnectCares I despise you with every fiber of my being. It failed "Sierra Wireless: bolo file install failed. The radio also has a fuse that isn't in the fuse box but inline in the engine bay. I went to the website and downloaded the update. Your IP: 128.199.93.105 In other words, if you have NAV units, you either need a new truck or a new radio to fix it. The uconnect needs the wireless card for navigation. Jason Torchinsky . Maybe you've experienced this problem. Average repair cost is $250 at 52,500 miles. I had the truck in for warranty work and Dodge told me they would install it for $150, I … The fix for the NAV, as told to me by the UConnect rep. Find an open area (Field, big parking lot) with no electrical lines or nearby cell towers transmission sources, etc. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Note: It appears I must have a bad embedded air card, and this is why the updated failed to finish. Participant. Due to the Uconnect failure, I no longer have a functioning radio AM/FM/XM nothing! Especially since some owners say there wasn't even an option to decline the update. FCA DOCUMENT LINK FOR UCONNECT UPDATE 17.11.07 Looks to be a really nice update that is rolling out in phases. Each time it'd force owners to turn off their cars, restart, and just hope for a better outcome. Do a Google to find its location. Check all the fuses, make sure they are seated. Should you encounter an issue accessing any content on driveuconnect.com, please contact our Customer … They also said the problem was regional to the northeast US and Canada and was limited to vehicles with the uConnect 4C NAV and 8.4-inch touchscreen. The uConnect infortainment system has a reputation. Radio and screen would just turn itself off at anytime, and the music that I had down loaded onto a thumb drive would not work unless I rebooted the complete system. That's a tough pill to swallow considering that's the only way some Ram owners can control the temperature in their vehicles, connect to their phones, use the vehicle's voice assistant, turn on the radio, check the rear backup camera, or use the built-in navigation. FCA FLEET. 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