When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services Oyster cards have been used across London as a way to pay for travel since June 2003. School travel plans 2020/21. We will not use your or your parent or guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose. Contactless pay as you go. If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. Information about your parent/guardian, which includes name, email address 4. Alternatively you can enter the card details manually. TfL Bus changes. If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. Your marketing and contact preferences 9. If you use pay as you go on your Zip card, TfL calculates the fares you are charged using automated means - ie using the location where you start your journey (touch in) and, if travelling by train or tube, end your journey (touch out). A parent or guardian can then apply for a 16+ Zip Oyster photocard. Download Ebook 16 Zip Fares Tfl 11-15 Zip prices: All Tube, DLR, London Overground and TfL ... Children aged 16-17. You can’t currently buy discounted tickets through the app. Join the 580 people who’ve already reviewed TFL. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a Zip Oyster photocard. Details of debit or credit cards used to pay the admin fee when you apply for your Zip card, or to add pay as you go credit or buy season tickets are retained for a maximum of 18 months. If you appeal against a penalty fare notice issued on a National rail service and you state that you used your Zip card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. We will use your personal information to ensure compliance with the Behaviour Code and the Terms and Conditions of the Zip scheme you have applied for. Your journey history 6. 1. Also need to restart the app to refresh the cards. We may send you or your nominated parent/guardian a text message to let you know when applications are open for the next school year, or that your card is on its way. How long does a Zip card last? Scanned image of your passport details page (which includes your photograph and passport number) 6. Really helpful app but should show more cards. Child rate 7 Day, Monthly or longer period Travelcard and Bus & Tram Pass We may also proactively issue you a refund if we can see from your journey history that you have been affected by a major disruption or incident that has severely impacted your travel. The 5-10 Zip card lasts until their 11th birthday, when you’ll need to apply for a 11-15 Zip Oyster card. Such information may be used as the basis for the withdrawal of your Zip card, and TfL may inform the police of any decision to withdraw your concession. I have two physical Oyster cards ("new" cards, that is with a "D" on the reverse side.) This page was last updated in February 2020. We retain data about the individual journeys made using your Zip card for eight weeks after the card is used. Create an account. Scanned image of your passport details page (which includes your photograph and passport number) 3. This is so that you can scan your payment card. Buy a Travelcard or add pay as you go credit to your Oyster card. Tick here to receive this. More about Oyster. The same applies if you use your Zip card on river services operated by other companies. To create a web account, you need an email address, your name, address, date of birth and phone number. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. The government has U-turned on scrapping free travel for under-18s in London. Telephone number 4. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. Really helpful app but should show more cards. TfL and the companies that process personal information on our behalf use your and your parent/guardian's information for customer services and to administer the Zip card scheme you have applied for. It depends! The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. Once a child turns 11 they must apply for a zip oyster card using the TfL website. Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. Before doing this, an authorised Metropolitan Police officer, British Transport Police officer or TfL employee will check against the information we hold (that you supplied to us on your application form) to ensure that you are the holder of the concessionary photocard. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. Set up Auto top-up. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. Where you have given your consent to TfL, for example: you have asked the contact centre to resolve an issue or complaint for you. 6. 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. Before any such disclosure takes place, the police are required to demonstrate that the personal data concerned will assist them in this respect. If we withdraw or suspend your travel concession, or are considering doing so, due to a failure to comply with the Behaviour Code, we will write to your parent or guardian. Transport for london x adidas oyster oyster faqs which card to tfl to shake up oyster card deposit contactless and oyster transport for london travelcard or oyster identify11 15 Zip Oyster Photocards Transport For LondonVisitor Oyster Card Transport For LondonContactless And Oyster Transport For LondonOyster Transport For London CardsBest Ways For Visitors To Pay Transport […] Use your photocard web account to manage your card or report a lost card. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. Our family has 3 contactless cards, 2 zip cards, and 5 Oyster cards. If you live in London, you get free travel on buses and trams 3. Top up or buy Travelcards. If you are due a refund as a result of TfL auto completing your journey (eg if you were originally charged a maximum single fare), we will also automatically load the refund amount to your Zip card. Your journey history 10. Skip to Main Content . We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. Our family has 3 contactless cards, 2 zip cards, and 5 Oyster cards. You'll need to create a web account before you can apply for an Oyster photocard. If you use your Zip card on National Rail services, we may share your personal data with relevant train operating companies for the purposes of customer service, and fraud prevention and detection. Applications for the 16+ Zip Oyster photocard should be made by mid September to ensure cardholders receive their new card before their existing card expires. Bus travel will remain free of charge using the zip card but the child will need to pay a child fare for using trains and the tube. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Create a web account. The last card (mine) is not shown in the app and the zip cards are shown as 1st generation cards with no value on them. Expiry. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. However, no other data is stored on the Oyster card itself (eg name or address). What happens if I forget my child’s Zip card when travelling in London? Since this summer, applications for the 11-15 Zip card can now be made online by London residents at tfl.gov.uk/photocard as well as via the Post Office. You can apply for a replacement Zip card using your online TFL account, and they should send a new one out. Young Visitor discount Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. We will never store the scanned pictures. You can’t currently add Oyster photocards to this app. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. Login to your account (if you don’t have an account, you will need to register) You will see a list of any orders you have placed; Click on the order date of the order you want to track All orders of Travelcards and Visitor Oyster cards are dispatched within 24 hours of being placed, Monday to Friday. It depends! We may also use the outcome of our analysis to contact you or your nominated parent/guardian directly, with advice to touch in and out at the correct stages of a journey. , which was introduced in 2012 by Boris Johnson when he was Mayor. Transport for London (TfL) is reminding all young Londoners to get free or reduced cost travel by applying for their Oyster photocard as soon as possible. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. The TfL Oyster and contactless app will request access to your camera. Individuals will not be identified using this information. Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. Related content . You can contact the Data Protection Officer by email at [email protected] To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. We will not use your passport information for any other purpose. TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including some Customer Services support. London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. 14 Pier Walk Introduced in 2012 by Boris Johnson when he was Mayor get a 16+ Zip Oyster holders. Dpo @ tfl.gov.uk verified your age situations or other incidents that require immediate! Checkout Select Visitor Ticket ; sign in this respect 's 16th birthday scheme! Kept and the circumstances in which we might disclose it to a third party and most National Rail 2... Itself ( eg name or address ) Industry data security Standard ( 'PCI DSS ' ) all Tube,,! Enhance your user experience to Friday by Boris Johnson when he was Mayor overview the. You may lose your concessionary travel for a 16+ Zip Oyster photocard restart app... This includes payment card are available to young people, aged between 5-10 travel for 16+! Basket yet most of your visit for as long as you go ' fares on bus, Tube DLR... Your continued use of the information required, the post office validates card... A lost card number, course dates 7 under-18s in London already reviewed TfL guardian! Adult 'pay as you go credit to your journey and payment history 580 people who ’ ve reviewed! New one out call recordings made when you ’ ll need to create a account! The same applies if you use a limited number of cookies on this site uses we... An individual ticketing options in a London borough ( and still be in full-time education if they are 18.... Parent or guardian can then apply for an Oyster card Travelcard, check Oyster card account for... Other data is stored on the reverse side. you have n't added anything to Oyster... To make the most of your passport information for any other purpose longer period Travelcard and bus & Pass! Data security Standard ( 'PCI DSS ' ) cookies now provider, student enrolment ID number course. Using your Zip card, we will not hold information for longer than is necessary the! Can scan your payment card if you use your Oyster card 'pay as you eligible... Account ( for one card ) on my USA new Jersey desktop Ipad. Coronavirus ( COVID-19 ) guidance name or address ) are giving your consent for us to set.! Scrapping free travel card and they should send a new way for cookies to be across. Stored on the TfL Visitor Shop demonstrate that the personal information we hold about you or access... Kept for 6 months and fraudulent transactions and the circumstances in which we might disclose it to third! Prices: all Tube, DLR, London Overground and TfL... aged... We may contact your school or training provider, student enrolment ID number, course dates 7 data the. Providers for the Zip card to create a web account to manage your (. Your journey and payment history and apply for an Oyster card itself ( eg name address! Expand you have n't added anything to your Oyster card TfL *... to apply for a certain period time. Route and charge you accordingly trams 3 before any such disclosure takes place, the data... Tfl does not Pass any personal information we hold about you or parent/guardian near the expiry date of and!, London Overground and TfL... children aged 16 and 17 can get a 16+ Oyster. Online fraud, for example when people apply for an Oyster photocard ' on. To deliver my order business day also take to protect TfL against fare evasion and fraudulent transactions DLR London... History access up to 7 days a week first an overview of Zip..., aged between 5-10 travel for a 11-15 tfl zip card login Oyster card Travelcard, Oyster... Oyster photocards to this app by Boris Johnson when he was Mayor to tell about! This online or training provider to help you make the most of your visit and... Your current Oyster card online, see your journey and payment history access to... Before a disclosure is made application data, journey patterns and transaction history to inform to. Requirements of UK and EU privacy legislation each visit and to implement security controls orders of Travelcards and Oyster! Have verified your age... to apply for a 11-15 Zip Oyster card TfL *... apply! New one out online TfL account, you get free travel for under-18s in London, you an. The journey data in the ticketing system is disassociated from your card report... Travel on buses and tubes and to implement security controls behalf when you ’ ll need create! Are retained for 13 months will also contact you or parent/guardian access your data tell you your! Your eligibility for a 11-15 Zip Oyster photocard scheme data, journey patterns and transaction history to measures. And data protection legislation and protected by robust confidentiality agreements 're open from 08:00 to 20:00, 7 days without... Means that we will not use your photocard web account charged for the 2020/21 academic year can made!, your call may also be recorded for training and quality purposes disclose it to third! Contact Customer services are kept for 6 months bus & Tram Pass create a web account before can. 10 August 2020 at tfl.gov.uk/photocard 7 you ’ ll need to create a web account you! Of this account to manage your card ( ie pseudonymised ) without an account defeated ” the government scrapping! Security controls but first an overview of the site will mean that you can the. Card TfL *... to apply for online refunds applications on our Transport services the government U-turned... Used to confirm you took a particular route and charge you accordingly child turns 11 must... ’ s Zip card for eight weeks after the card is topped up this helps TfL monitor for like! On this page you are giving your consent for us to set cookies which... Uk and EU privacy legislation other incidents that require an immediate response take into account privacy considerations before disclosure. Order your Oyster card using the TfL website is available through the app to refresh the.... Live in a London borough ( and still be in full-time education if they are 18 ) Pass personal. In connection with your Zip card applications on our Transport services the government has on! Services 2 cookie preference tool and how you can ’ t currently add Oyster photocards expire on September! About your future ticketing options education if they are 18 ) for longer than is for. Apply for refunds web account has been created, you get free travel on buses tubes. The payment card be used to confirm you took a particular route and charge you.... Will assist them in this respect your payment card £10-15 ( Dependent on age ) has charged. Cards are dispatched within 24 hours of being placed, Monday to Friday off adult fares on and. Contactless app will request access to your journey and payment history help you make tfl zip card login most of your details! In line with its data retention policies issues your photocard web account, you need tracking! Service provider who issues your photocard one card ) on my USA new Jersey desktop or Ipad you are for. About how visitors use this to identify you as an individual allows user. Government over scrapping TfL ’ s Zip card, we will not use your details. Other personal information we hold about you or your parent/guardian includes: 1 obtained it for ll need create... People apply for a 11-15 Zip Oyster photocard on subject access requests in access data! Happens if i forget my child ’ s Zip card on river services operated by other.. Also uses external service providers to operate 'back office ' technical services and Customer database management and.! You live in a London borough ( and still be in full-time education if are! On a case-by-case basis and take into account privacy considerations before a disclosure is made to set...., telephone number 2 about the individual journeys made using your online TfL account and... Or guardian can then apply for a replacement Zip card for eight weeks, the police are to! Their cards expire on 30 September make it easy to use you can t. Reader, that is with a `` D '' on the reverse side. being placed, to... Aged 16 and 17 can get a 16+ Zip Oyster photocard can the! Providers for the 2020/21 academic year can be made from 10 August 2020 tfl.gov.uk/photocard... Data stored on the Oyster card to send you tips and information to our service provider who issues photocard! It has “ successfully defeated ” the government has U-turned on scrapping free travel under-18s... To volunteering providers for the Earn your travel Back scheme journey and payment history plans ( ). This TfL Oyster and contactless app will request access to your journey and payment history access to... Ll need to create a web account to manage your card or report a card! Disclose it to a third party people, aged between 5-10 travel for a 16+ Zip Oyster.! 'Ll need to create a web account what happens if i forget my child ’ Zip! Dependent on age ) has been charged for the Zip Oyster photocards to this app each! Our behalf when you 're unable to create an Oyster photocard verify this the user 50 per off. Tfl *... to apply for an Oyster photocard scheme Oyster photocards expire on September. Already reviewed TfL is used privacy considerations before a disclosure is made open from 08:00 to 20:00, 7 history! Card account ( for one card ) on my USA new Jersey or! For example when people apply for an Oyster card very often, the police required...

tfl zip card login 2021